30 Jul 2024
Cork-based company ResultsCX to create 200 new jobs by next year.
The US-founded firm is celebrating one year of establishing a presence in Ireland.
ResultsCX, a Cork-based company to create 200 jobs by the end of next year.
A global leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms, they were joined by EU Commissioner Designate Michael McGrath at their Cork City headquarters to announce their expansion.
ResultsCX acquired Cork based CXM company, Zevas Communications in 2023, expanding their EU foothold. Since then, it has experienced a significant increase in demand for its customer support services. Consequently, this surge has led to several strategic adjustments to accommodate the growing needs of customers. These services cater to banking, financial services, insurance, and fast-growth technology businesses across European markets.
The Cork-based team supports leading BFSI, Fast-Growth Technology, Telecommunications, Digital Media, and Utilities companies across EMEA, APAC and North America. Backed by next-gen technology solutions and analytics, the team specializes in retention and win-back services. These services improve the customer journey and build loyalty.
Many of the jobs on offer will be remote, with its latest expansion introducing multilingual positions in Spanish, German and French.
ResultsCX is headquartered in Fort Lauderdale, Florida. The company, established in 1990, employs more than 23,000 people worldwide.
In addition to its Florida headquarters, Results CX also operates offices across the UK, Bulgaria, India, Mexico, Honduras and the Philippines.
The company was certified as a Great Place to Work in May 2024 across five countries, an award that recognizes employers who create an outstanding employee experience. It is based almost entirely on what employees have to say about working at ResultsCX.
“It’s exciting to witness a global leader like ResultsCX recognise Ireland’s potential, not only for its highly qualified workforce but also for the abundant growth opportunities available. The company is already making a very important economic contribution to this region, in turn helping strengthen our local communities.”
EU Commissioner Designate Michael McGrath on the firms exceptionally successful first year in Cork.
“EMEA is strategically important to ResultsCX. Having created over 3,000 jobs across the UK and Ireland, we are committed to driving rapid growth for leading multinational companies in Europe.”
Rajesh Subramaniam, CEO and Managing Director of ResultsCX
Invest in Cork
It’s clear why the company chose Cork to create 200 more jobs.
Cork is a thriving and ever-expanding hub of economic activities. It hosts prominent global market leaders and thriving local businesses. It has earned recognition across multiple industry sectors for its collaborative innovation and entrepreneurial spirit.
Cork is home to some of Ireland’s most prestigious educational and research institutions, strategically positioned at the boundary between academic research and business. This unique placement fosters the development of the next generation of high-value companies and products.
University College Cork (UCC) and the Munster Technological University (MTU) place a high emphasis on research & development and innovation, providing impactful research outcomes and top-quality graduates for the growing number of overseas, high profile companies located in the region.
Cork also has several world class research centres including Tyndall National Institute (UCC) and the Nimbus Centre (MTU). Additionally, the Region is home to a number of research centres of excellence supported by Science Foundation Ireland, which include APC, INFANT, MaREI and Insight.
To learn more about investing in Cork, visit HERE.